Privacy Policy
Slape and Sons Pty Ltd values and respects the privacy of the people we deal with. Slape and Sons Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion thatpersonally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us.
Slape and Sons Pty Ltd only collects the personal information of individuals who have business relationships with us, the information we collect is limited to only that which is relevant to our business relationship.
The personal information we collect about you includes:
– name
– billing and delivery addresses
– email address
– phone number(s)
How do we collect your personal information?
We collect your personal information directly from you when you:
– interact with us over the phone
– interact with us in person
– apply for customer accounts or credit facilities
– apply for a position with us as an employee, contractor or volunteer
Collecting personal information from third parties
Slape and Sons Pty Ltd does not collect information from third parties.
How do we use your personal information?
We use personal information for purposes in connection with business functions and activities, including the following purposes:
– provide you with information or services that you request from us
– deliver to you a more personalised experience and service offering
– improve the quality of the services we offer
– internal administrative purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
– our ERP provider as stored customer account data
– our distribution partners as relevant customer delivery details
– our professional services advisors
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside ofAustralia.
Information collected in one country may be shared with third party provider offices or directly contracted service providers such as administration, marketing or technology services in another country where it relates to the normal commercial conduct of our business.
We take steps to ensure that those entities abide by fair information principles that are similar to those imposed in Australia or the USA.
What is sensitive information?
This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious orphilosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, health information or financial information.
What personal sensitive do we collect?
Slape and Sons Pty Ltd does not collect sensitive information from its customers or business partners.
Slape and Sons Pty Ltd does not retain any financial information from its customers or business partners.
As an employee or contractor of Slape and Sons Pty Ltd, Slape and Sons Pty Ltd will maintain personal and sensitive information in relation to your employment or service relationship with Slape and Sons Pty Ltd including Information related to pre-employment checks as required for roles.
These checks could involve the collection of sensitive information from organisational screening processes like criminal record checks, bankruptcy checks, Immigration and Visa related checks, health related information and other checks deemed appropriate or required by Slape and Sons Pty Ltd.
Disclosure of sensitive information to third parties
Slape and Sons Pty Ltd will not disclose sensitive information to third parties unless required to do so by law.
How do we protect your personal information?
Slape and Sons Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
– having robust physical security of our premises and databases and records
– taking measures to restrict access to only relevant and approved personnel
– having technological measures in place including anti-virus and anti-spyware software, fire walls, access controls, multi factor authentication, data backups, secure network protocols and data encryption.
Online activity
The Slape and Sons Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device ifyou allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Slape and Sons Pty Ltd website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Slape and Sons Pty Ltd will endeavor to keep your personal information accurate, complete and up to date.
You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.
If you wish to make a request to access, correct or destroy the personal information we hold about you, you should make a request by contacting the Privacy officer whose details are set out below.
Slape and Sons Pty Ltd will endeavor to respond to your request within 7 days.
Links to third party sites
Slape and Sons Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party websitethrough our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their ownprivacy practices and we encourage you to read their privacy policies.
Enquiries and complaints
For complaints about how Slape and Sons Pty Ltd handles, processes or manages your personal information, please contact the Privacy Officer whose details are set out below. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Slape and Sons Pty Ltd to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Slape and Sons Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Contact information
Privacy Officer
Slape & Sons Pty Ltd
26 High St,
Dry Creek, SA 5094
Phone: (08) 8365 5555
Email: mail@slapeandsons.com.au